Frequently Asked Questions
🔹 General
1. What is Shopclone?
Shopclone is a family-run online store offering innovative, problem-solving products at affordable prices, delivered across India.
2. Where is Shopclone based?
We are based in Delhi, India.
3. Do you sell original or branded products?
We focus on high-utility, quality-tested products. While not all are branded, each item is selected for durability, usefulness, and value for money.
4. Is there a physical store I can visit?
No, Shopclone operates 100% online. This helps us keep costs low and pass on the savings to you.
5. How can I contact customer support?
You can email us at dukandost0413@gmail.com or WhatsApp/call us at +91 9319211726, Monday to Saturday, 10 AM – 6 PM.
🚚Shiping and delivery
1. Do you ship across India?
Yes! We deliver to all serviceable pin codes across India.
2. How long does delivery take?
Orders are processed in 1–2 business days and delivered within 5–7 business days.
3. Which courier partners do you use?
We work with multiple trusted courier partners for fast and reliable delivery.
4. How can I track my order?
You’ll receive an email and/or SMS with tracking details once your order is shipped. You can also track it via our Tracking Page.
5. Is shipping free?
Yes! We offer free shipping on all orders above ₹500. For orders below ₹500, a standard shipping fee applies.
🧾Payment Related
1. What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, wallets, and Cash on Delivery (COD) via PhonePe gateway.
2. Is COD available for all products?
Yes, COD is available for all products. However, phone number verification may be required before shipping.
3. Are there any extra charges for COD?
No, we do not charge any extra fee for COD orders.